Do you need sharper vision on your Teams telephony?

QueueMetrics for Microsoft Teams is like X-ray specs for your company’s telephone system.

Try it now.

20/20 Insights

No more unanswered questions about Teams telephony! All incoming and outgoing calls - including lost calls - for people, auto-attendants and queues. All conferences and voicemails. Over 200 available metrics.

Focus on Queues

No more unanswered questions about Teams telephony! All incoming and outgoing calls - including lost calls - for people, auto-attendants and queues. All conferences and voicemails. Over 200 available metrics.

“White-glove” Services

No special bots to add, no changes to your Teams’ telephony. Set up in 5 minutes, nothing to install. One of our engineers will walk you through the system and make sure it is working as you need.

Transparent and Simple Pricing

Offered with a monthly subscription fee, based on the number of agents / extensions in your company. You can get a discount if you choose a yearly subscription. New customers can benefit from a free trial period and free installation support with one of our engineers.

Getting started with QueueMetrics for Microsoft Teams

Discover how TeamsMetrics can help you see what is going on, and can help you improve your call flow.
Watch our tutorials

Measure. Improve.

Direct Calls

See all direct inbound calls, taken and lost, including their IVR path, on the telephone, internal calls, or web client.

Outbound Calls

Check all outbound calls, answered and unanswered. Track them by area codes, frequent numbers dialed.

Voicemails

Record how many voicemails were left, by whom, and to whom. Track them by day, hour, and caller area code.

Group Calls

Track group calls, with telephony, web, and client-based callers. Follow each participant's presence in every conference.

Accurate Queue Reports

Track all activity on all queues, including lost calls. Track SLA compliance, calls per agent. Manage each agent’s activity in real-time.

First Call Resolutions

View all details about the total number of repeated calls processed per run during a short period of time.

APIs

Powerful and well documented JSON APIs.

Get access to any available data block.

Powerful Reports

Reports can be customized and shared between users. They can also be sent automatically at specific times.

Safe and Compliant

We are GDPR-compliant and will store data in local geography under strict security measures. Swiss privacy included.

Built and run by the experts

A Safe Choice

Trusted by thousands of companies worldwide for its solidity and scope. QueueMetrics delivers Swiss precision metrics that help you manage your business effectively.

15+ Years of Experience

Loway has been delivering high-quality contact center software since 2005 and has happy customers all around the globe.

For Resellers

If you are an Integrator or Reseller, Loway offers a rich Partner program to let you manage all your customers at once. Complete OEM/ Whitelabel versions available.

Ready to get started?

Talk is cheap. See for yourself if having full historical visibility actually helps your business. No credit card required.
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